PiTyUs.Hire me

One person answers these — usually within hours

Customer Support

Every shop below is run by the same person, from the same inbox. There is no ticket queue to get lost in and no bot to get past: describe the problem and you get an answer from whoever can actually fix it.

Last updated

01A charge you do not recognise

It says TOPSERVER SERVICES

All of these shops bill through one merchant account, so whichever one you bought from, your bank statement shows TOPSERVER SERVICES. That is us. The list in section 4 is every site that charge can come from.

If you still do not recognise it, email pityussuperstar@gmail.com with the date and the amount and you will get the full order back — what it was, which site, which email address placed it — usually the same day. If it turns out not to be yours, you get the money back immediately and we look into how it happened.

Please do this before calling your bank. A refund takes minutes; a chargeback takes weeks and costs us a fee even when everyone agrees it was a mistake.

02How to reach us

Discord — fastest

Open a ticket on the support server. Best for install help, anything that needs a screenshot or a console log, and anything urgent.

Join the server →

Email

Best for billing, invoices, refunds, privacy requests and anything you want a written record of.

pityussuperstar@gmail.com →

Several shops also have their own in-app support page once you are signed in, which already knows who you are and which orders you have. If you are logged in, that is the shortest path of all.

  • Response time: usually within a few hours, and within one business day at the outside. Europe-based, so expect the fastest replies during European daytime.
  • Languages: English, Hungarian and Romanian.
  • Refund and privacy requests are answered within the deadlines in the terms and the privacy policy.

03What to put in your message

You do not have to — a one-line message gets answered too. But including these turns two days of back and forth into one reply:

  • The order number, or the email address you paid with.
  • Which shop and which product.
  • What you expected to happen, and what happened instead.
  • For anything in-game: your framework (ESX, QBCore, Qbox, standalone), and whether you are on a live or a test server.
  • The error itself — the server console output or the F8 client console, as text rather than a photo of a screen where you can manage it.
  • A screenshot when it is a visual problem.

04Support by shop

Every one of these reaches the same person. Use whichever is closest to your problem.

MiniMaps for FiveM

fivem-minimaps.com

Custom FiveM-compatible minimap resources in twelve palettes across three base map styles, weapon wheels, Vinewood signs, and the browser studios that brand them.

Weapon Skins for FiveM

fivem-weapons.com

Weapon skins generated from your own artwork across 538 GTA V weapon models, delivered as a drop-in resource.

FiveM Graphics

fivemgraphics.com

Animated banners and graphics packs for FiveM servers, Discord communities and Twitch channels.

FiveM Deals

fivemdeals.shop

Curated FiveM scripts, MLOs, clothing and vehicles from third-party creators.

TopServer

topserver.dev

Game-server hosting for FiveM, Minecraft and voice servers, billed monthly.

FiveM Loading Screen Maker

fivemloadingscreen.pro

A drag-and-drop builder for FiveM loading screens, with a free tier and paid exports.

DiscordAI

discord-ai.net

A hosted AI support bot for Discord servers, sold as a subscription after a free trial.

05Downloads and delivery

Ready-made products appear in your dashboard the moment the payment clears. Anything rendered to your order is built on our machines and normally lands within minutes.

  • Nothing arrived. Check the dashboard of the shop you bought from before checking your email — the file is there first, and the email is only a notification.
  • No email. Look in spam, then tell us. Receipts and invoices come from Stripe; download notices come from us.
  • A link failed or a file will not open. Tell us and we will re-issue it. Re-downloads are free and unlimited — you do not lose a purchase because a download broke.
  • You lost access to your Discord account. Email us from the address on the order and we will work out how to get your purchases back to you.

06Install and compatibility help

Install help is included, and there is no time limit on it. If something we sold you will not run on your server, that is a conversation we want to have — most of the time it is a five-minute fix and occasionally it is a bug in our product, which we would rather know about.

What we cannot do is debug your whole server. If a product conflicts with another resource we will help you find it and work around it, but rewriting someone else’s script is outside what a product price covers. Where that line falls is a judgement call and we tend to make it generously.

Remember that these are modifications for a third-party platform. Clause 3 and clause 5 of the terms set out what that means for who carries the risk on your own server.

07Asking for a refund

Email or message us with the order number. You do not have to justify a statutory withdrawal, and you will not be argued with over a product that does not do what its page said.

The full position — the fourteen-day right, what happens when you download immediately, and the shop policies that go beyond the law — is clause 8 of the terms of service.